FAQs

Top Questions

I've forgotten my username and password. How can I retrieve my login information?

Simply click “Forgot Username/Password” under Member Login on the Welcome page and select the option that best suits you. A link you can use to reset your password will be emailed to you.

If you need more help, click here to watch a video tutorial.

How do I change my Agency representation in the system?

You must send an email to change@castingnetworks.com. Due to legal reasons, you will need to send in request in writing. You cannot change your representation over the phone.

The following information must be included:
-Your name and phone number
-The Agency you are moving from
-The Agency you are moving to

IMPORTANT: The email address you send your request from must MATCH the email address in your online profile. If this information is not in your online profile, you need to login to your account and enter it into the appropriate field in the Profile screen (accessible by clicking on the Profile button on the blue bar).

Photo Changes: Your first photo with any Agency is free. After you change agencies, you have 30 days to update your main photo free of charge. Please email the free agency change photo to photos@castingnetworks.com. Photos uploaded through the online Photo Uploader will incur a fee.

Please Note: If you switch Agencies and are paying for Hosting or Casting Billboard™ Premium Services, these services will continue uninterrupted. If you would like to cancel any of these services, please contact billing@castingnetworks.com.

How can I update my credit card information in the system?

To update your credit card information on the system, highlight Account from the Welcome page and click on Change Billing Info. Your updated billing information will be used the next time you are billed.

If your card has declined, your Premium Services are deactivated. To add them back to your profile, select Account > Premium Services, and add the services you would like back on your account.

How do I enter/update my resume?

Go to www.lacasting.com, and log in to your account.

Click on EDIT RESUME from the RESUME drop-down menu (upper right-hand corner) or Update Profile box. (Figure 1)

To add a new heading click “+ Add a new heading here”.

To add a credit, click “+ Add a new credit here” and save what you’ve input by clicking on the disk icon to the right of your credit.

To move your headings or credits up or down click on the up and down arrows next to each listing. (Figure 2)

To edit an existing entry click on the pencil symbol next to it. When you are finished editing the listing, click on the disk icon to save it.

Figure 1

Figure 2

How do I submit myself to the Casting Billboard notices listed on Casting Networks?
    • From the WELCOME screen, click the CASTING BILLBOARD button.

 

    • View the projects, and click on the role name located on the left and in blue. This will open a new window for that role, explaining a little more about the project and the roles that are being cast. To view extras jobs, click EXTRAS ROLES (upper left-hand corner).

 

    • Click SUBMIT next to the name of the role to submit yourself for the project. NOTE: PLEASE ONLY SUBMIT YOURSELF FOR ROLES THAT YOU ARE RIGHT FOR.

 

    • This will bring you to the SUBMISSION page. Choose which photo you would like to be the main photo on that submission by clicking the bullet next to DEFAULT PHOTO (located beneath the photo). NOTE: All of your photos will go along with the submission unless you click HIDE PHOTO. If you choose HIDE PHOTO, that photo will not be available to the casting people on that submission only. Enter your contact phone numbers and your email address below.

 

  • Click SUBMIT at the bottom of the page.

To submit from a project notice email, open the email, click on the name of the role, and this will open up a new window. If asked to log in, enter your username and password then follow the steps above starting from the submission page.

If you need more help, click here to watch a video tutorial.

How do I stop getting email notices?

Our system is set up for all members to receive roles that match their criteria by age range, gender, ethnicity and whether it’s Union or Non-Union.

Log in to your account and go to Profile. From there choose your Casting Billboard™ Prefs. and de-select your email options.

You will now only be able to search projects by logging into your account and using Casting Billboard™ Prefs.

How can I report abuse?

You can report abuse by filling out this convenient form: http://info.castingnetworks.com/reportabuse. Thank you for helping us keep Casting Networks running smoothly and safely.

My Registration & Billing

Why should I register for a personal account with Casting Networks?

Personal accounts are a valuable career tool for the established actor, as well as the beginning actor alike. A personal account allows you to view Casting Billboard™ projects posted by professional Casting Directors and Independent Filmmakers. You’ll also automatically be part of our Talent Scout™ program, in which Agents have access to your profile when they are searching for new clients. In addition, you can be searchable by Casting Directors, 24 hours a day, which means they have the ability to contact you. Free Mailing Labels, Schools, Coaches and Demo Reel Production Directories, a comprehensive listing of Photographers and free sides are also included.

As an established actor seeking new representation, you can create personal accounts that will be automatically enrolled in the Talent Scout™ program. You can choose what type of representation you are looking for, and make your profile available to those Agents.

You’ll also save on headshot reproductions and mass mailings, since you will be able to email your headshot and resume anywhere in the world.

We continue to add new features to Casting Networks that are actor-friendly, so keep checking back!

All Personal Accounts include:

  • Unlimited Casting Billboard
  • Media Hosting with Unlimited Media Uploads
  • Your first headshot posted for free
  • Talent Scout™ program
  • Emailed Project Notices
  • Your own personal URL
  • The ability to send your profile via email to anyone online
  • A profile in the database searched by Casting Directors
  • Access to sides for all projects
  • Access to free Mailing Labels
  • Access to Resource Directories
  • The Networker (LA Casting’s Monthly Newsletter)
  • Audition notices texted or emailed directly to your phone
  • Access to Industry Seminars and Mixers
How do I sign up with Casting Networks?

If you have representation, you should first contact them to create an account for you. If you aren’t yet represented, stop by our kiosk or register online by clicking here.

Does my child need a work permit? How do I obtain one?

Please refer to these guidelines: http://www.svusd.k12.ca.us/guidance/workpermit.htm

How much does Casting Networks cost?

For more information about pricing, please click here.

What methods of payment do you accept?

We accept Visa, Mastercard and checks for photos and pre-paid personal accounts. Please make checks payable to Casting Networks. A $25 service fee will apply to all returned checks.

For Media Hosting, Casting Billboard™ or any recurring monthly fee, we accept only Visa and Mastercard.

We do not accept cash payments.

How do I update my credit card information?

To update your credit card information on the system, highlight Account from the Welcome page and click on Change Billing Info. Your updated billing information will be used the next time you are billed.

If your card has declined, your Premium Services are deactivated. To add them back to your profile, select Account > Premium Services, and add the services you would like back on your account.

How do I cancel my Casting Billboard™ fee or Media Hosting fee?

If you wish to cancel any premium services, send an email with your name and agency information (if applicable) to billing@castingnetworks.com. For security reasons, please send your request from the email address listed on your account. Please keep in mind emails may take up to 2 business days to process.

We will remove the service from your account at the end of that month’s billing cycle.

How do I cancel my membership?

If you wish to cancel your membership, send an email with your name and agency information (if applicable) to billing@castingnetworks.com. For security reasons, please send your request from the email address listed on your account. Please keep in mind emails may take up to 2 business days to process.

Locations & Hours

Where are you located?

LOS ANGELES KIOSK LOCATION:
200 South Casting Studios
200 S. La Brea Ave.
Los Angeles, CA 90036

Click here for map and directions (Google Map)

Hours:
Mon-Wed & Fri 10:00am – 5:30pm
Thurs 11:00am – 5:30pm
Closed daily from 1 – 2:00pm

Visa, Mastercard & personal checks accepted. No cash payments.

Mailing Address ONLY:
Casting Networks
3250 Wilshire Blvd.
Ste. 1800
Los Angeles, CA 90010

What are your business hours?

200 South La Brea location:
Monday-Wednesday & Friday, 10:00 a.m. – 6:00 p.m.
Thursday 11:00 a.m. – 5:30 p.m.
Closed daily from 1:00-2:00 p.m.

Our kiosk location will be closed 8/31/18 and 9/3/18 in observance of Labor Day.

Problems Logging In

Login Assistance

I can’t remember my password and/or username

Am I logging onto the correct website?
Casting Networks Inc. provides its services through several different specialized websites. Your account may be with one of those websites. Please look at the list below to see if you might be on one of our other websites and try logging in there.

I've forgotten my username and password. How can I retrieve my login information?

Simply click “Forgot Username/Password” under Member Login on the Welcome page and select the option that best suits you. A link you can use to reset your password will be emailed to you.

If you need more help, click here to watch a video tutorial.

I'm being told I tried too many times to login. What do I do?

For your security we temporarily lock accounts, which have had 5 failed attempts to login. This lock lasts for 15 minutes. Please try logging in later or call Talent Support at (323) 462-8200 ext. 353.

I'm still not able to log into my account. What do I do next?

If you are sure you are on the correct website and are still having issues logging into your account please call Talent Support at (323) 462-8200 ext. 353 or e-mail talentsupport@castingnetworks.com.

My Account

I've forgotten my username and password. How can I retrieve my login information?

Simply click FORGOT USERNAME/PASSWORD under Member Login on the Welcome page and select the option that best fits you. On the next page, enter your username and a link to reset your password will be emailed to you.

How do I change my username and password?
  • Go to www.lacasting.com and log in with your current username and password.
  • From the Welcome screen, highlight ACCOUNT in the toolbar.
  • Scroll down and select CHANGE LOGIN or CHANGE PASSWORD.
  • When you are finished making changes, click CHANGE LOGIN/CHANGE PASSWORD.
How do I update my contact information and sizes?

This information is located in the “personal profile” portion of your account. Log in to your account from www.lacasting.com. On the Welcome screen, click Profile (upper right-hand corner). When you have finished making changes, click Save & Continue at the bottom of the page.

How do I submit myself to project notices listed on the Casting Billboard?
    • From the WELCOME screen, click the CASTING BILLBOARD button.

 

    • View the projects, and click on the role name located on the left and in blue. This will open a new window for that role, explaining a little more about the project and the roles that are being cast. To view extras jobs, click EXTRAS ROLES (upper left-hand corner).

 

    • Click SUBMIT next to the name of the role to submit yourself for the project. NOTE: PLEASE ONLY SUBMIT YOURSELF FOR ROLES THAT YOU ARE RIGHT FOR.

 

    • This will bring you to the SUBMISSION page. Choose which photo you would like to be the main photo on that submission by clicking the bullet next to DEFAULT PHOTO (located beneath the photo). NOTE: All of your photos will go along with the submission unless you click HIDE PHOTO. If you choose HIDE PHOTO, that photo will not be available to the casting people on that submission only. Enter your contact phone numbers and your email address below.

 

  • Click SUBMIT at the bottom of the page.

To submit from a project notice email, open the email, click on the name of the role, and this will open up a new window. If asked to log in, enter your username and password then follow the steps above starting from the submission page.

If you need more help, click here to watch a video tutorial.

What are Media Submissions?

If a Casting Director is requesting media on Casting Billboard™, there will be an area on the submission page that has the detailed request. You must be signed up for Media Hosting in order to submit media (it is not necessary to submit media in order to submit on that particular role). You can upload media from your Media Bin. If you have a webcam or video camera, you can record yourself reading copy or performing a special skill.

If you already have the right media for the project in your Media Bin, select the proper media from your submission page and click submit.

When you submit media, you are automatically on the top of the Casting Director’s page!

How do I check the roles I submitted to?
  • From the Welcome screen, click the Casting Billboard button on the blue bar.
  • Click on the drop-down menu on the right-hand side that starts with All Roles and click on Submitted Roles.
  • The green asterisks next to each role designate your successful submission.
  • To view the submission, click on the role name to the left.

Figure 1

Figure 2

*Please note, you will only see roles you have submitted to on projects that are still ACTIVE on the system. If a project posting has expired, your submission will not display in the filter.

How do I limit the amount of Project Notice emails I receive?

There are a few ways to limit the amount of emails that you receive. The “fit for me” criteria that we base Project Notice emails on are: age range, gender, ethnicity, union status, and whether or not you want both paying and non-paying projects. Keep in mind that by going to the Casting Billboard page, you can see all projects and can filter from there, so you may want to tighten up the criteria above for what is emailed to you. You will find this information on the second page of your Profile.

How do I stop getting non-paying/non-union notices?

Your email preferences are based on Union/Non-Union and “Fit-for-me” criteria, within your Profile. In order to filter non-paying roles, you can go to the Casting Billboard page and change your viewing preferences using our Advanced Filter option.

Advanced Filter allows you to have control of what projects you want to view, whether it’s only Union/Non-Union, Commercial, or Print!

How do I stop getting email notices?

Our system is set up for all members to receive roles that match their criteria by age range, gender, ethnicity and whether it’s Union or Non-Union.

Log in to your account and go to Profile. From there choose your Casting Billboard™ Prefs. and de-select your email options.

You will now only be able to search projects by logging into your account and using Casting Billboard™ Prefs.

How do I change my Agency representation in the system?

You must send an email to change@castingnetworks.com. Due to legal reasons, you will need to send in request in writing. You cannot change your representation over the phone.

The following information must be included:
-Your name and phone number
-The Agency you are moving from
-The Agency you are moving to

IMPORTANT: The email address you send your request from must MATCH the email address in your online profile. If this information is not in your online profile, you need to login to your account and enter it into the appropriate field in the Profile screen (accessible by clicking on the Profile button on the blue bar).

Photo Changes: Your first photo with any Agency is free. After you change agencies, you have 30 days to update your main photo free of charge. Please email the free agency change photo to photos@castingnetworks.com. Photos uploaded through the online Photo Uploader will incur a fee.

Please Note: If you switch Agencies and are paying for Hosting or Casting Billboard™ Premium Services, these services will continue uninterrupted. If you would like to cancel any of these services, please contact billing@castingnetworks.com.

Will I be able to see what my Agent has submitted me for?

No, you will not be able to see what projects your Agent had submitted you for. You would have to contact your Agent for that information.

I've changed/removed my representation, why are they still listed on my resume?

When creating your Profile, under Representation, you or your Agent can input the information in the Agencies field. You can clear this information by simply logging in to your account – go to Profile – and choose Representation – and clear the field. (Make sure to click Save at the bottom of the page.)

Remember, this is only a text field. It does not link to your Agent.

What happens to my account if I leave or my Agent removes me?

Please call our office to reactivate your account as a Personal Account to keep your account active.

I've found an agent! What do I do?

You have two options…

If you’d like to keep your personal account, you should contact your Agent and have them set up a new account for you.

If you’d prefer to turn your personal account into your represented account, you should:

Send an email to change@castingnetworks.com from the email listed in your profile requesting to transfer your account to your new Agent.

Also send an email to billing@castingnetworks.com if you’d like to stop your monthly charges.

Be sure to include your name (stage name too) and your new Agency information. If you need to make updates to your profile or add photos, you can do so online.

**Important Note Regarding Premium Services** If you decide to cancel your personal account and go with a basic account registered to your Agent, Hosting and Casting Billboard™ Premium Services are not included. If you are signed up for Hosting and Casting Billboard™ you will continue to be billed at your current rate. If you would like to cancel any Premium Services, please contact billing@castingnetworks.com.

How do I add LA Casting to my email safelist?

For more information, please click here.

How do I get technical support?

Technical support for talent is available Monday through Friday 6:30 a.m. to 6:30 p.m. PST, excluding major holidays, by calling (323) 462-8200, ext. 353. If you prefer to use email, please contact us at talentsupport@castingnetworks.com.

I have multiple accounts. How do I link them?

Log in to www.lacasting.com and go to My Profiles (located under your Update Profile box) and click Link Profile. From there, enter the username and password of the profile you want to link and click Link.

How can I easily access the mobile site from my iPhone?

Open Safari and navigate to m.lacasting.com.

Click on this button. (or we can call it the “share button”)

Select “Add to Home Screen”.

Give name, then press “Add”.

You can now click on the newly created icon to launch our mobile site, and confirm auditions submit to roles and more!

My Photos

What's the difference between a Main photo and additional photos?

The Main photo is the picture most closely associated with your profile. This is the photo that will appear first when you are submitted or searched in the system. Additional photos can be viewed from within your profile. These are used to show different looks to Casting Directors and Agents. You also have the ability to choose which one will be the Main photo each time you submit yourself for a project through Casting Billboard™, so that you can be more specific to the role that is being cast.

How do I add or update photos in my profile?

Note: You can upload a retouched version of an existing photo at no charge. Please contact talent support for assistance as this cannot be done through your account.

In order to update your photos, you can come in person to our scanning location with either hard copies or a disc with your photos in a digital format. (Please make sure that your files are named clearly so our support rep can find them with ease.)

Otherwise, you will need to submit your photo by using the photo uploading form accessible from your Resume screen. Click the ADD PHOTO button from the RESUME menu (upper right-hand corner) or you can also find the photo uploading form by clicking on the ADD PHOTO button in the Update Profile area on your Talent Welcome page. Proceed by clicking on the CLICK HERE button. You will then access the photo uploading form.

Once you are viewing the photo uploader, click CHOOSE FILE to browse for the photo on your computer. Click ADD PHOTO TO LIST, and write us a note with any special instructions. Photos should be sent as JPGs, with a resolution of 72 dpi and a height of at least 500 pixels. If you are not subscribed to Photos Unlimited, you will be prompted for your credit card billing information and we will send you a confirmation receipt. Please allow two business days for photos processed using the photo uploader.

If you need more help, click here to watch a video tutorial.

*Please note, to add new photos to your profile you must either be subscribed to Photos Unlimited OR pay a one-time for individual photo uploads. Photos uploaded under the Photos Unlimited plan will only display on your profile as long as the service is active, otherwise they will remain hidden on your profile until service is reactivated.

How do I make one of my additional photos my Main photo?

Currently you cannot change an additional photo into your Main photo online. Come to one of kiosk locations (Los Angeles and New York only) or call our Talent Support team at (323) 462-8200, ext. 353, Monday through Friday, 9:30 a.m. to 6 p.m. and we will take an order for your request.

How do I copy photos from one account to another?

To copy photos between accounts, please email our Talent Support team at talentsupport@castingnetworks.com with as much relevant information as possible.

I updated my photo. Why isn't it up, and why am I still seeing my old photo?

Photos are posted the next business day following processing. So, if it hasn’t been 24 hours yet, please give it a little time. If you have emailed us photos using the photo uploading form, please note the process is not instantaneous.

If you still see your old photo after waiting 24 hours, you probably need to delete temporary internet files in your internet browser. A computer will remember a page that you’ve been to previously to help you get there quicker the next time. So, you might be pulling information from your computer rather than what’s actually on the website.

FIREFOX (PC & MAC)

  1. Pull up Firefox and hold down CTRL+SHIFT+DELETE -OR- select “History”>”Clear Recent History”
  2. This will pull up the “Clear All History” box.
  3. Select “Everything” in the “Time range to clear” dropdown.
  4. Select “Cache” in the “Details” section. (Cookies are optional)
  5. Uncheck everything else and select “Clear Now”

SAFARI (MAC)

  1. Select “Safari” on the top menu and then “Preferences” from the dropdown menu.
  2. Select the “Privacy” tab and then click “Remove all Website Data.”
  3. Select “Remove Now.”

SAFARI (iPhone/iPad)

  1. Select “Settings”
  2. Select “Safari” and this will take you to the Safari settings screen
  3. Touch “Clear History” & “Clear Cookies and Data” so they are greyed out.

GOOGLE CHROME (PC & MAC)

  1. Select the “Settings” button in the top right corner. (The three lines.)
  2. Select “History” from the drop-down menu.
  3. Click the “Clear All Browsing Data” button.
  4. Select “the beginning of time” in the “Obliterate the following items” dropdown box.
  5. Check “Clear browsing history” and “Empty the cache.” (Cookies are optional)
  6. Click “Clear browsing data.”

INTERNET EXPLORER (PC)

  1. Pull up Internet Explorer and hold down CTRL+SHIFT+DELETE -OR- select “Tools”>”Delete Browsing History”
  2. This will pull up the “Delete Browsing History” box.
  3. Check “Preserve Favorites website data,” “Temporary Internet Files,” and “Cookies.” Leave the rest unchecked.
  4. Click “Delete”

ANDROID BROWSER

  1. Touch the Browser
  2. Touch the settings button on your device (typically three lines)
  3. Touch “Settings”
  4. Touch “Privacy Settings”
  5. Touch “Clear Cache and Clear all Cookie Data”

WINDOWS PHONE/TABLET

  1. Touch the Internet Explorer live tile on home screen
  2. Select the ellipses (…) on the bottom right corner
  3. Scroll down and touch “Settings”
  4. Scroll down and touch “Delete History”
  5. Touch “Confirm” when it asks “Are You Sure?”
  6. Wait for the cookies and cache to clear, then return to Internet Explorer

Log back into your Casting Networks account. You should be able to see the new photos on your profile.

Why are no pictures showing up on my resume?

The system requires that you have Flash Player to view the photos. This is probably why you aren’t able to see them.

To install Flash Player, please click here and follow the instructions.

Once the installation is complete, log back into your Casting Networks account. You should be able to see the photos on your profile. If you still have problems, please contact us for further assistance.

How do I delete photos?

If you would like a photo permanently removed, give us a call at (323) 462-8200 ext. 353 and we can delete it for you on our end. We are available Monday through Friday, 6:30am – 6:30pm PST.

Note: If you only have one photo on your account, it cannot be deleted. You must pay to upload a photo in its place.

Why am I seeing duplicate photos when I submit to a project?

If you are seeing the same photo more than once when you are submitting to a project, you will need to clear your browser’s cache/cookies.

Please follow these steps to clear your cache/cookies:

FIREFOX (PC & MAC)

  1. Pull up Firefox and hold down CTRL+SHIFT+DELETE -OR- select “History”>”Clear Recent History”
  2. This will pull up the “Clear All History” box.
  3. Select “Everything” in the “Time range to clear” dropdown.
  4. Select “Cache” in the “Details” section. (Cookies are optional)
  5. Uncheck everything else and select “Clear Now”

SAFARI (MAC)

  1. Select “Safari” on the top menu and then “Preferences” from the dropdown menu.
  2. Select the “Privacy” tab and then click “Remove all Website Data.”
  3. Select “Remove Now.”

GOOGLE CHROME (PC & MAC)

  1. Select the “Settings” button in the top right corner. (The three lines.)
  2. Select “History” from the drop-down menu.
  3. Click the “Clear All Browsing Data” button.
  4. Select “the beginning of time” in the “Obliterate the following items” dropdown box.
  5. Check “Clear browsing history” and “Empty the cache.” (Cookies are optional)
  6. Click “Clear browsing data.”

INTERNET EXPLORER (PC)

  1. Pull up Internet Explorer and hold down CTRL+SHIFT+DELETE -OR- select “Tools”>”Delete Browsing History”
  2. This will pull up the “Delete Browsing History” box.
  3. Check “Preserve Favorites website data,” “Temporary Internet Files,” and “Cookies.” Leave the rest unchecked.
  4. Click “Delete”
How many photos can I put on my profile?

The limit is 50 photos per profile.

How do I resize my photos?

Use one of these programs to resize your desired photo(s).
http://www.picresize.com/
http://www.shrinkpictures.com/

I had a photo on my profile retouched/cropped, how do I send the new version to you?

You can send your retouched/cropped photo to photos@castingnetworks.com and we will change it out for free! Please allow 2 business days for processing.

My Resume

I've entered my information, why can't I see my resume?

There could be two reasons that you are unable to see your resume.

    1. Adding skills is not the same thing as creating your resume.

This is additional information for you to enter that may not be found on your resume, that you would like a Casting Director to know.

    1. Your Agent has you listed as having a model profile, which means your resume does not appear.

Please read the next question to see how to enter or update information on your resume.

How do I enter/update my resume?
  • Go to www.lacasting.com, and log in to your account.
  • Click on EDIT RESUME from the RESUME drop-down menu (upper right-hand corner) or Update Profile box. (Figure 1)
  • To add a new heading click “+ Add a new heading here”.
  • To add a credit, click “+ Add a new credit here”
  • To move your headings or credits up or down click on the up and down arrows next to each listing.
  • To edit an existing entry click on the pencil symbol next to it. When you are finished editing the listing, click on the disk icon to save it.

Figure 1

Figure 2

  1. Go to the relevant regional site (LA, USA, SF, UK, AU) and login to your account.
  2. Click on EDIT RESUME from the RESUME tab.
  3. To add a new heading, click “+ Add a new heading here”.
  4. To add a credit, click “+ Add a new credit here”.
  5. You can also upload a PDF version of your resume! It will display below any credits you have manually entered, but above any skills.
How do I create a resume link?
  • Log in to your account.
  • Highlight Resume from the blue bar and click on Resume Link.
  • Select a word/words or a phrase to be identified with your link, for example, your name.
  • Click on Create link.

I've changed/removed my representation, why are they still listed on my resume?

When creating your Profile, you or your Agent can input your representation information in the Agencies field. You can clear this information by logging in to your account and go to your Profile. Choose Representation and clear the field. (Make sure to click Save at the bottom of the page.)

Remember, this is only a text field. It does not link to your Agent.

Why are no pictures showing up on my resume?

The system requires that you have Flash Player to view the photos. This is probably why you aren’t able to see them.

To install Flash Player, please click here and follow the instructions.

Once the installation is complete, log back into your Casting Networks account. You should be able to see the photos on your profile. If you still have problems, please contact us for further assistance.

My Video & Audio

What formats can my Reel/Clips be?

Our online uploader will accept the following formats:

Video: .mov, .mp4, .avi, .dv, .m4v and .wmv

Audio: .mp3, .aif, .aac and .wav

If you would like to convert your media, please visit www.zamzar.com or www.handbrake.fr for a free file conversion! If you are encountering difficulties uploading your file and seek a more specific response, please email media@castingnetworks.com and describe your issue in as much detail as possible.

Please note: Our media player works at a standard resolution of 320×240 pixels. If your media is in a wide screen or an HD format, it may not be displayed properly or it may not be accepted at all.

How do I upload a media file?

Once you have activated Media Hosting, you can upload as many clips as you like. The clips can be up to 4 minutes in length and no larger than 50 mb. To upload media, select Media Bin from the Resume drop-down. On the right side of the page, you will see a link that says “Add Media.”

After clicking the link to “Add Media,” you will be taken to the upload page. Uploading media is a three-step process.

  1. Click “Browse My Computer” and select the file you would like to upload.
  2. Step 2 can be used to trim the beginning or end of your media. This tool is mostly used to eliminate contact info, ads for editing software or to extract a certain segment from a larger clip. If you do not wish to trim your media, skip this step.
  3. The last step is to make sure that we have the correct email address on file so that we can contact you when your media has been approved.

After completing these steps, click “Add My Media” and your file will begin to upload. Once your media has been uploaded, it may take up to four business hours for it to be reviewed for approval. We thank you for your patience.

What are Media Submissions?

Casting Directors currently have the ability to request media submissions for specific roles. To submit a piece of media, you will need to have the Media Hosting service activated. To activate this service, please login to your account and select “Premium Services” from the Account Menu.

Once your media is uploaded and approved, you can select which media to send with your submission. Please note, you will not be able to select a specific clip to submit if the Casting Director has not requested Media Submissions. Submissions with media attached will appear before those without.

If you would like to send your media with each submission, you will need to attach it to your resume. If you are unsure of how to attach your media, please see Q.7.4.

How do I attach my media to my resume?

If you would like to attach media to your resume so that it goes with each submission and is playable by whomever is viewing your resume, here is how:

  1. Login to your Casting Networks account.
  2. Highlight “Resume”.
  3. Click “Edit Resume” on the sub-menu.
  4. Scroll down the page to find the credit or special skill that corresponds to your media.
  5. Click the “Attachment” (paperclip) icon next to the corresponding credit or special skill. Your Media Bin will appear showing your approved media clips.
  6. You can drag and drop each piece of available media into the attached media section. (HINT: You can attach more than one media clip to each credit/skill on your resume.)
  7. Click “Close” (the “X” icon on the top-left corner).
  8. The number in the parentheses next to the paperclip will now increase by however many clips you have attached. You may attach as many clips to one credit as you like.
What is the difference between Skill Clips and my demo reel?

A demo reel is typically used to allow Casting Directors to see examples of your work when considering you for auditions. Skill clips are a more direct way for you to showcase the skills listed on your resume. For example, you may upload a clip to prove to Casting Directors that you can juggle or breathe fire! You’re not just telling the Casting Director you can juggle or breathe fire, you’re proving it!

Why does it say "Video Coming Soon" when I play my clip?

If you are seeing this screen upon viewing your media, the files may still be in the conversion process. This usually takes a few minutes. Once your media is converted, it will be reviewed by the Media Department. The approval process may take up to 4 business hours. We appreciate your patience.

*Please note, if you are still seeing this error after more than 4 hours, there was most likely an issue with your media encoding. We recommend that you visit www.online-convert.com and convert your video to .mp4 and try the upload again.

Why won't my media upload?

Typically, if your media is not loading to 100%, this is a sign of a poor internet connection. If you are using a dial-up connection or are located in a region with poor reception, the internet connection may not be strong enough to transfer large files.

Please keep in mind that the files cannot be larger than 50 mb or longer than 4 minutes. We will also not accept HD formatted videos. All videos must be in Standard Format (640 X 480 pixels or 320 X 240 pixels).

If they are larger than these specifications, the file will not load completely. If your media is longer than 4 minutes, you can use the trim function (Step 2) to edit your media. If it is larger than 50 mb, please refer to the video tutorial titled, “Convert/Resize Video.” This tutorial and others can be found at: http://home.lacasting.com/helpfaq/video-tutorials.

If you are still encountering issues uploading your media, please email media@castingnetworks.com and describe your issue with as much detail as possible.

How long will it take for my media to be approved?

If your media is currently pending approval, you can expect to hear back from us in the next 4 business hours. You will be receiving an email at the address provided upon upload. This email will let you know whether or not your media has been approved.

How do I delete clips from my Media Bin?

If clips are currently in your Media Bin, but not attached to your resume, they are not viewable by anyone other than you. If you would like to have clips completely removed from your Media Bin, you will need to contact us to do so. Before you contact us, please detach the media from your resume and change the name of the clip to “DELETE.”

After you have detached and renamed your clips, please email media@castingnetworks.com and request for the files to be removed.

Why can’t I include contact/agency/website information in my media?

We have designed the restrictions for media uploads based on the requests of Casting Directors. They have requested that contact information, agency information and web addresses not be included in the media. This request was made based on fact that Casting Directors already have access to this information via your resume/profile.

Why was my media removed from my profile?

If you no longer see your media in your Media Bin, chances are you need to reactivate the Media Hosting service. The service may have gotten disabled if you had requested to cancel your billing or if a payment was not received.

To reactivate the service, please log in to your profile and select Premium Services from the Account Menu. Place a check in the box associated with Media Hosting and select Check Out.

Once the service is reactivated, your media will appear in your Media Bin and on your resume if you had previously attached it to a credit.

How do I reduce my file size?

An excellent program for reducing the size of your video is a free program called Handbrake. It can be downloaded at http://handbrake.fr/downloads.php

After downloading and installing the software, please follow these instructions to reduce the size of your media.

PC

  1. Choose Tools > then Options. Under the Output Files section click on the Browse button, and choose the desktop, then click Close. This will save all of the files you convert directly to your desktop so you can easily find it.
  2. Click the Source button, and select Video File. Now, select the video that you want to resize.
  3. Click on the tab titled, “Video.”
  4. Click the radio button next to Target Size (MB) and enter a number less than 50 (usually 35-45 will work).
  5. Then click “Start.” After the video is done converting it will be saved to your desktop waiting to be uploaded!

MAC

  1. Select “Source.”
  2. Locate and double-click on the file you would like to resize.
  3. Click the “Browse” button under Destination and select your Desktop from the menu on the left.
  4. Click the radio button next to Target Size (MB) and enter a number less than 50 (usually 35-45 will work).
  5. Then click “Start.” After the video is done converting it will be saved to your desktop waiting to be uploaded!

My Audition Confirmations

How will my Agent get my audition confirmation?

Your Agent can see your response on his/her Worksheet. If your response is that you need to re-schedule or decline an Audition Confirmation, your Agent will contact you. If you accept an audition, your Agent and the Casting Director will be notified immediately.

When I click on the link in my email, it just takes me to my homepage.

You must be logged in to your Casting Networks profile for the link to take you to the Confirmations page. Log in, click on Alerts and find your audition notice.

Can I make last-minute changes to my confirmation?

Yes. However, we advise you to be certain during your initial response. With any changes, please confirm that your Agent received it.

Will I be able to respond via cell phone?

Communication with our Audition Confirmation system takes place through the Confirmation link only.

If I do not have an Agent, who receives my confirmation status?

If you are non-represented, your response will go directly to the Casting Director.

What are sides?

Sides are scripts for auditions that Casting Directors may want you to reference before coming to the audition.