FAQs

Top Questions

How do I sign up with Casting Networks?

If you have representation, you can contact them to create an account for you.

If you have a representation code:
Click the Join button, then “sign up” as a talent, under “Have an Agent?” click continue, and input the code.

If you are not represented, register by clicking here.

I've forgotten my username and password. How can I retrieve my login information?

Click “Forgot Your Password?” under Member Login and select the option that best suits you. A link you can use to reset your password will be emailed to you.

How do I change my Agency representation in the system?

Please send an email to change@castingnetworks.com.  You cannot change your representation over the phone.

The following information must be included:
-Your name and phone number
-The Agency you are moving from
-The Agency you are moving to

IMPORTANT: The email address you send your request from must MATCH the email address in your profile.

Photo Changes: Your first 2 photos with any new Representation are free. Please email the free Representation change photos to photos@castingnetworks.com. Photos uploaded through the online Photo Uploader will incur a fee.

Please Note: If you switch Representation and are paying for the Media Hosting or Casting Billboard™ Premium Services, these services will continue uninterrupted.  If you would like to cancel any of these services, please contact billing@castingnetworks.com.

How can I update my credit card information in the system?

Once logged in, highlight Account and click on Change Billing Info.

If your card has declined, the Premium Services are deactivated. To renew premium services, select Account > Premium Services.

How do I enter/update my resume?
  1. Go to the relevant regional site (LA, USA, SF, UK, AU) and login to your account.
  2. Click on EDIT RESUME from the RESUME tab.
  3. To add a new heading, click “+ Add a new heading here”.
  4. To add a credit, click “+ Add a new credit here”.
  5. You can also upload a PDF version of your resume! It will display below any credits you have manually entered, but above any skills.
How do I submit myself to the Casting Billboard notices listed on Casting Networks?
  1. Once logged in, click the CASTING BILLBOARD button.
  2. Select the role name of the project.
    (Note: To view extras jobs, click EXTRAS ROLES)
  3. Click SUBMIT next to the name of the role.
  4. Select a photo as the main photo for that submission. NOTE: All of your photos will be included in the submission unless you click HIDE PHOTO.
  5. Click SUBMIT at the bottom of the page.

To submit from a project notice email, click on the name of the role, and this will open up a new tab. Log in if necessary, then follow the steps above.

How do I edit my email notification preferences?

Log in to your account and go to Profile. From there choose Casting Billboard™ Prefs and remove your email options.

You will still have access to Casting Billboard projects by logging into your account and going to the Casting Billboard tab.

How can I report abuse?

You can report abuse by filling out this convenient form: http://info.castingnetworks.com/reportabuse. Thank you for helping us keep Casting Networks running smoothly and safely.

My Registration & Billing

How do I sign up with Casting Networks?

If you have representation, you can contact them to create an account for you.

If you have a representation code:
Click the Join button, then “sign up” as a talent, under “Have an Agent?” click continue, and input the code.

If you are not represented, register by clicking here.

How much does Casting Networks cost?

For more information about pricing, please select your region, LA, SF, USA, AU, UK

What methods of payment do you accept?

For photos and pre-paid personal accounts, we accept Visa, Mastercard, American Express, checks and money orders. Please make checks payable to Casting Networks. A $25 service fee will apply to all returned checks.

For any recurring monthly fee/subscription, we accept only Visa, Mastercard & American Express.

We do not accept cash payments.

How do I update my credit card information?

Once logged in, select Account > Change Billing Info. Your updated billing information will be used the next time you are billed.

If your payment method on file was not accepted, your Premium Services will be deactivated. To add premium services to your account, select Account > Premium Services.

How do I cancel my Premium Services?

If you wish to cancel any premium services, send an email with your name and representation information (if applicable) to billing@castingnetworks.com. For security reasons, please send your request from the email address listed on your account. Please keep in mind emails may take up to 3-5 business days to process.

We will remove the service from your account at the end of that month’s billing cycle.

My Account

I've forgotten my username and password. How can I retrieve my login information?

Click “Forgot Your Password?” under Member Login and select the option that best suits you. A link you can use to reset your password will be emailed to you.

How do I change my username and password?

Once logged in, select ACCOUNT > CHANGE LOGIN or CHANGE PASSWORD.

How do I update my contact information and sizes?

You can update all your profile information in the PROFILE tab.

How do I submit myself to project notices listed on the Casting Billboard?
  1. Once logged in, click the CASTING BILLBOARD button.
  2. Select the role name of the project.
    Note: To view extras jobs, click EXTRAS ROLES
  3. Click SUBMIT next to the name of the role.
  4. Select a photo as the main photo for that submission. NOTE: All of your photos will be included in the submission unless you click HIDE PHOTO.
  5. Click SUBMIT at the bottom of the page.
  6. To submit from a project notice email, click on the name of the role, and this will open up a new tab. Log in if necessary, then follow the steps above.
How do I customize Project Notice email notifications?

Under PROFILE, select the CASTING BILLBOARD PREFS. You can update the Casting Billboard Email Preferences here.

In order to filter non-paying roles, you can go to the Casting Billboard page and change your viewing preferences using our Advanced Filter option.

To stop receiving notices, please deselect your email options in the Casting Billboards Prefs tab.

How do I change my representation?

Please send an email to change@castingnetworks.com.  You cannot change your representation over the phone.

The following information must be included:
-Your name and phone number
-The Agency you are moving from
-The Agency you are moving to

IMPORTANT: The email address you send your request from must MATCH the email address in your profile.

Photo Changes: Your first 2 photos with any new Representation are free. Please email the free Representation change photos to photos@castingnetworks.com. Photos uploaded through the online Photo Uploader will incur a fee.

Please Note: If you switch Representation and are paying for the Media Hosting or Casting Billboard™ Premium Services, these services will continue uninterrupted.  If you would like to cancel any of these services, please contact billing@castingnetworks.com.

Will I be able to see what my Representation has submitted me for?

No, you will not be able to see what projects your Representation had submitted you for.

I have multiple accounts. How do I link them?

Log in, and select MY PROFILES (located under your Update Profile box) and click Link Profile. From there, enter the username and password of the profile you want to link and click Link.

Linking profiles allows talent to access all of their accounts with one username and password. Premium Services and billing information are shared between linked profiles. Please note, linked profiles must be for one talent. Linking profiles does not work across two regional websites. Resumes are not automatically copied between linked profiles. Please email talentsupport@castingnetworks.com with a request to copy your resume.

What do I do if my email address is not found? Am I logging in to the correct site?

Casting Networks Inc. has several regional sites. Please ensure you are logging in to the site that is applicable to you:

LACasting.com Our website for the Los Angeles region.
SFCasting.com Our website for the San Francisco region.
CastingNetworks.com Our nationwide website for all states outside of California.
CastingNetworks.co.uk Our website for the UK and Europe.
CastingNetworks.com.au Our website for Australia.

I'm unable to log in to my account or have forgotten my password. What do I do?

Ensure you are logging in to the correct regional site.

For your security we temporarily lock accounts, which have had 5 failed attempts to login. This lock lasts for 15 minutes.

Click “Forgot Your Password?” under Member Login and select the option that best suits you. A link you can use to reset your password will be emailed to you.

How will my Representation be notified when I get an audition?

Your Representation will see your audition details in their account. They can confirm, decline, or reschedule the time sent on your behalf.

How do I find my audition ticket?

Once logged in, click on ALERTS and find your audition ticket.

What are sides?

Sides are a portion of the script typically read during the audition process. Casting Directors often send sides before you arrive to your audition so you have time to prepare – sides can usually be found on your Audition Ticket in your account.

My Photos

How do I update photos in my profile?

Log in, click the ADD PHOTO button from the RESUME tab

Select CHOOSE FILE to browse for the photo on your computer. Click ADD PHOTO TO LIST.

If you have linked profiles, you can select/deselect them and the photo will be uploaded to all the profiles you have specified at once.

How do I rearrange my photos?

Log in, click the VIEW RESUME button from the RESUME tab

Click the REARRANGE PHOTOS button at the top of the Resume

DRAG AND DROP the photos in the order you would like

How do I delete my photos?

There is no way to delete a photo, however you can hide a photo from being seen on your resume by other users following these steps:

Log in, click the VIEW RESUME button from the RESUME tab

Click the REARRANGE PHOTOS button at the top of the Resume

DRAG AND DROP the photo in the HIDDEN PHOTOS pane/section OR click HIDE when hovering over the photo

How do I copy my photos?

To copy please email talentsupport@castingnetworks.com with detailed instructions

I updated my photos. But the changes are not reflected on my account.

Photos will be uploaded immediately to your profile and may be subject to removal

If you are still seeing your old photo after several days, you may need to delete temporary internet files in your internet browser. Follow the instructions here

I had a photo on my profile retouched/cropped, how do I send the new version to you?

You can send your retouched/cropped photo to photos@castingnetworks.com and we will replace the image at no cost.

My Video & Audio

What formats can my reel/clips be?

Our online uploader will accept the following formats:

Video: .mov, .mp4, .avi, .dv, .m4v and .wmv

Audio: .mp3, .aif, .aac and .wav

How do I upload a media file?
  1. Select Media Bin from the Resume drop-down.
  2. Select “Add Media”.
  3. Click “Browse My Computer” and select the file you would like to upload.
  4. (If you do not see the Browse My Computer button, please click here)
  5. Click “Add My Media” and your file will begin to upload and you will receive confirmation of the upload shortly.
What are Media Submissions?

Casting Directors currently have the ability to request media submissions for specific roles. To submit a piece of media, you are able to submit your first free media clip. To upload additional clips or reels, you will need to have the Media Hosting service activated. To activate this service, login and select ACCOUNT  > PREMIUM SERVICES.

Once your media is uploaded and approved, select which media to send with your submission.  Please note, you will not be able to select a specific clip to submit if the Casting Director has not requested Media Submissions.

Submissions with media attached will appear before those without.

If you would like to send your media with each submission, you will need to attach it to your resume.

How do I attach my media to my resume?

Attaching media to your resume will allow any Casting Director to view skill clips or reels with every submission. To attach media to your resume:

  1. Select Edit Resume in your Resume tab.
  2. To attach a main Video or Audio Reel, select “Attach Video” or “Attach Audio”
  3. To attach a clip to a specific credit or skill, click the Edit Icon next to that corresponding credit or skill. Your Media Bin will appear, drag and drop each piece of available media into the attached media section.  (NOTE: You can attach more than one media clip to each credit/skill on your resume.)
  4. Select “Save” at the bottom of your Edit screen.
How do I delete clips from my Media Bin?

Please email talentsupport@castingnetworks.com with relevant details, and request for the files to be removed.

Why can’t I see my media clips or reels anymore?

You may need to reactivate the Media Hosting service.

To reactivate the service, select ACCOUNT > PREMIUM SERVICES.

Once the service is reactivated, your media will reappear in your Media Bin and on your resume.

My Resume

How do I enter/update my resume?
  1. Go to the relevant regional site (LA, USA, SF, UK, AU) and login to your account.
  2. Click on EDIT RESUME from the RESUME tab.
  3. To add a new heading, click “+ Add a new heading here”.
  4. To add a credit, click “+ Add a new credit here”.
  5. You can also upload a PDF version of your resume! It will display below any credits you have manually entered, but above any skills.
How do I create a resume link?

Select RESUME > RESUME LINK.

Follow the instructions and click CREATE LINK
*Please note, this will be publicly accessible and may show up in web searches.

I've changed/removed my representation, why are they still listed on my resume?

You, or your Representation can make these changes. You can clear this information by logging in to your account and go to the PROFILE tab. Choose Representation and clear the fields.

Locations & Hours

Where are you located? What are your business hours?

LOS ANGELES KIOSK LOCATION:
200 South Casting Studios
200 S. La Brea Ave.
Los Angeles, CA 90036

Click here for map and directions (Google Map)

Hours:
Mon-Wed & Fri 10:00am – 5:30pm
Thurs 11:00am – 5:30pm

Visa, Mastercard & personal checks accepted. No cash payments.

Mailing Address ONLY:
Casting Networks
3250 Wilshire Blvd. Ste. 1800
Los Angeles, CA 90010