FAQs

Top Questions

How do I enter or update my profile?
  • Click on the “Edit” button next to your profile or click “My Profiles” from the main navigation bar to access all profiles and click Edit next to the profile you wish to modify. If you are creating a new profile, you have the option to import information
    from an existing one, instead of entering everything again.
  • There are several parts of your profile, including your attributes, credits, experience and skills. For help with your Photos and Media, please see the My Photos and My Video/Audio sections of the FAQs.
  • 1) Attributes & Sizes
    • Click “Add Attributes,” “Add Sizes,” or “Edit” to enter or update your attribute and/or size fields.
    • Attributes marked as “(Not Visible)” will not appear on your profile, but are search options for both Casting Directors and Agents. Completing these fields will return your profile in the appropriate search results.
    • Size information will display on your profile, as well as your digital size sheet/wardrobe form.
    • Once you have entered/updated your desired fields, click “Save & Close”
  • 2) Experience & Training
    • Click “Add Experience & Training” or “Edit” to input or update credits.
    • To add a new header click “+ Add New Header.” Select the header you’d like and click “Create.”
    • To add a credit, click “+ Add New Credit.” Continue adding as many credits as you would like under the header and click “Save” when you are done.
    • To move your headings or credits up or down, click on the up and down arrows to the left of each listing or drag and drop your credits into the order you’d like them.
    • To delete a credit, click the “X” listed to the right side of the entry.
    • To edit an existing entry, click on the field you would like to change. Click “Save” when your updates are complete.
  • 3) Skills
    • Click “Add Skills” or “Edit” to input or update skills.
    • Skills are separated into category, and can be expanded on the left side of the page.
    • All skills default to “No Experience.” Do not change the skill level for those you do not posess.
    • For skills you would like listed on your profile, select the appropriate level from “Novice,” “Intermediate,” or “Expert.” The skill, not the level, will be displayed on your profile.
    • Click “Save” after any changes.
  • 4) Other Experience
    • If you have other experience, such as awards or hobbies, you would like listed on your profile, click “Add Other Experience” and enter them into the text only field.
How do I change my Agency representation in the system?
    • To change your agent, click “Add New Profile” on your dashboard. Select “Have an Agent” and enter your new agency code to create a new profile. You will then have the option to import information from your old profile.
    • If you would like to deactivate your old profile, click on “My Profiles” on your main menu bar. Click on the “Options” next to your old profile and select “Deactivate.” You can reactivate your old profile at any time, if desired.
How can I update my credit card information in the system?

To update your credit card information on the system, click on “My Account” in the main navigation menu and select “Overview.” Once taken to your Overview page, select “Billing Information” and then click the green “Edit Billing Information” button to update your payment method. Your updated payment information will be used the next time you are billed.

What are your business hours?

Monday – Friday from 9:30am – 6:30pm, excluding major holidays.

How do I stop getting email notifications?
    • Our system is set up for members to receive different types of email notifications.
    • Select “Email Settings” from the My Account drop down. You can check the boxes next to the type of notifications you would like to receive.
    • If you would like to use more than one email address for your notifications, simply add your additional address under the General Information portion of your account Overview.
How do I submit myself to the Casting BillboardĀ® notices listed on Casting Networks?
  • From the WELCOME screen, click the CASTING BILLBOARD button.
  • View the projects, and click on the role name located on the left and in blue. The next page explains a little more about the project and the roles that are being cast. To view extras jobs, click EXTRAS ROLES (at the top of the page).
  • Click the green Submit button near the role to submit yourself for the project. NOTE: PLEASE ONLY SUBMIT YOURSELF FOR ROLES THAT YOU ARE RIGHT FOR.
  • This will bring you to the SUBMISSION page. You can choose to submit with a different profile by clicking Switch Profile if needed. Enter an optional “submission note” then click Submit.
  • To submit from a project notice email, open the email, click on the name of the role, and this will open up a new window. If asked to log in, enter your username and password then follow the steps above starting from the submission page.

Registration & Billing

How do I create an additional profile on Casting Networks?

If you are represented by more than one agency or would like an additional personal profile, click “Add New Profile” from your dashboard or your My Profiles page. You will have the option to choose between a represented profile (where you can enter your new agency code) or a personal profile.

Does my child need a work permit?

Most children under the age of 15 need a work permit. Please refer to your local labour department for regulations specific to your state or region.

How can I update my credit card information in the system?

To update your credit card information on the system, click on “My Account” in the main navigation menu and select “Overview.” Once taken to your Overview page, select “Billing Information” and then click the green “Edit Billing Information” button to update your payment method. Your updated payment information will be used the next time you are billed.

What methods of payment do you accept?

We accept Visa and MasterCard.

How much are premium services?

For current prices go to corp.castingnetworks.com/au/talent

How do I cancel my Pro Service subscrition(s)
    • To cancel a premium service subscription, please send an email to billing@castingnetworks.com.au at least 2 business days before your next billing cycle. Please include your first and last name, as well as the service(s) you would like to deactivate. Cancellation requests are processed during regular business days only.
    • If you would like to add services in the future, click on the Get Pro Services option on the main navigation bar.
How do I cancel my membership?
  • Send an email to talentsupport@au.castingnetworks.com. The email should include your name and the reason for cancellation (we ask for the reason in case there’s any improvement we can make to the site in the future). Your account will be de-activated. Cancellation requests are processed Monday through Friday, 9:30am – 6:30pm.